Return policy
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return policy to ensure your shopping experience is hassle-free.
Returns
You can return any unworn, unwashed, and undamaged items within 14 days of receiving your order for a full refund or exchange. Please ensure that all original tags and packaging are intact.
How to Return
- Take a Video: When unpacking your product, please take a video to document its condition. This will help confirm that the item is undamaged and eligible for return.
- Contact Us: To initiate a return, please email our customer service team at Lebel.concept@gmail.com with your order number and the reason for the return.
- Return Instructions: We will provide you with return instructions and a return shipping label if applicable.
- Pack Your Item: Carefully package the item(s) you wish to return, including any original tags and packaging.
- Ship Your Return: Send your return to the address provided by our customer service team.
Refunds
Once we receive your returned item, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange your item for a different size or color, please contact us at lebel.concept@gmail.com . We will guide you through the exchange process.
Sale Items
Items purchased on sale or clearance are final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will resolve the issue promptly.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at Lebel.concept@gmail.com. We’re here to help!
Thank you for choosing LEBEL. We appreciate your support and look forward to serving you!